RETURN POLICY

 

DAMAGES AND ISSUES :

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and sort this for you as soon as possible. 

 

RETURNS :

We aim to provide excellent quality products. However, if you are unhappy with one or more of your items we do have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the proof of purchase.

In the unlikely event that you receive an item that is faulty or damaged, please contact us straight away. 

To start a return, you can contact us at hello@pankeen.com. If your return is accepted, we will send out instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
Buyers will be responsible for any loss in value caused by the return. Buyers will also be responsible for the return shipping cost unless the product is incorrect or faulty.

 

EXCEPTIONS / NON-RETURNABLE ITEMS :

Change-of-mind returns are not accepted on special orders or personalised items.

Please get in touch if you have questions or concerns about your specific item. Change-of-mind returns are also not accepted on sale items or gift cards.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item is faulty, damaged or not as described, you are entitled to a repair, replacement or refund, including on sale and personalised items.

 

REFUNDS :

We will notify you once we have received and inspected your return. We will let you know if the refund was approved or not. If approved, your refund will be processed to your original payment method within 14 days. Please remember: it might take some time for your bank or credit card company to process and post the refund.

 

 

Please read our Terms and Conditions for general terms of service.